Privacy Policy (Version: December 2020)
This policy describes:
The type of information that GREY COAST may collect from you when you access or use our Website, whether or not for placing any orders for the purchase or availing any other online services (collectively, referred to as “Services”); and
Our practices for collecting, using, maintaining, storing, protecting, dealing with, and disclosing that information.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices as provided herein, you are advised not to browse the website or use any of our Services. We reserve the right to make changes or updates to this Privacy Policy from time to time and urge you to keep yourself updated with the Privacy Policy as uploaded on the Website before you avail of any Services from us or disclose any information. By accessing, browsing, or using our Website you agree to be bound by the terms of the Privacy Policy as uploaded on the Website.
Types of information that we collect through the Website:
Information you provide to us: The information that the User may provide to us includes but shall not be limited to:
Personal Information. The User may be required to provide his/her personal information such as full name, postal address, telephone number, e-mail address (“Personal Information”) which is unique to him/her and may be used by us to identify him/her and to provide Services to him/her.
Sensitive Personal Information: The User may be required to provide to the Website, such information, which according to the Information Technology Act, 2000 and the rules made thereunder is defined as Sensitive Personal Information which includes financial information such as bank account number, credit/debit card details or other payment instrument details.
Transactional information: If you make purchases through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information, and credit or payment card information. This information may be shared with third parties which assist in processing and fulfilling your requests, including PCI compliant payment gateway processors.
Information we collect through Automatic Data Collection Technologies We may automatically collect certain information as you browse the Website or use the Services including but not limited to:-
Device information: We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names, and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
Cookies: The Website may use cookies, which allow the Website to collect and store certain information from your browser. The Website shall receive information, including but not limited to, your IP Address, the kind of browser you use, the version of your browser, your e-mail address, your password, your browser history, search history, computer and connection information such as browser plug-in types and versions, operating system, and platform; booking history. We use this information to customize our services to create more features and upgrades depending on your usage and requirements of the Website.
Other Activities: The Website may collect information of other activities of the User on the Website including the number of times the User visited the Website, date and time of the last visit, pages viewed, service mostly used, domain name, and such other activities on the Website.
Mobile device IDs: Unique mobile device identifier (e.g. IDFA or other device IDs on Apple devices like the iPhone and iPad), if you’re using our Services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you.
Location information: Our Website collect real-time information about the location of your device, as permitted by you.
Purpose of collecting the information
The information you provide to us may be used for the following purposes:
to communicate with you, to verify your identity and process your inquiries, process your orders, shipping, and customer service. For example, we may contact you to update you on the order that you have placed with us, the status of its delivery, or to clarify questions related to your order.
To enhance the functionality and improve the quality of our Services.
Understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services, process and complete your transactions, and make special offers.
Administer our Services and diagnose technical problems.
Provided that we have explicit consent from you, we may also use your Personal Information additionally for:
Analysis and development of our products or Services, improve your overall experience of our Website and enhance our products, Services, Website Content, and navigation.
Marketing of promotional offers and schemes
Provide you with customer support.
We may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools as described below. As a result, our use and disclosure of aggregated and/or de-identified information are not restricted by this Privacy Policy, and it may be used and disclosed to others without limitation.
Should you subscribe to receiving marketing-related communications from us, we will send you such newsletters and updates regarding our Website and Services through emails, telephone calls, etc. Kindly note, this consent is revocable i.e. you may, as per your discretion, unsubscribe and elect to stop receiving any marketing communications at any time by simply clicking the link at the bottom of the email, or by sending us an email at [email protected]
How we share the information we collect
We may disclose information that we collect or you provide, as described in this Privacy Policy, in the following ways:
General Information Disclosures
To our subsidiaries and affiliates, which are entities under common ownership or control of our ultimate parent company.
To contractors, service providers, and other third-parties whom we use to support our business who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
We may share your information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities or to comply with the legal process. We may also share your information to investigate and address threats or potential threats to the physical safety of any person, to investigate and address violations of this Privacy Policy or the terms and conditions, or to investigate and address violations of the rights of third parties and/or to protect the rights, property, and safety of PiCTree, our employees, users, or the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations on account of legal requests such as subpoenas, court orders,s or government demands to comply with the law.
To enforce or apply our terms and conditions and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of GREY COAST, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We may share your information in any other circumstances where we have your consent.
Payment Card Information
To use certain of our Services, such as making purchases and placing orders, we may require credit or debit card account information. By submitting your credit or debit card account information through our Services, you expressly consent to the sharing of your information (including card number and expiration date) with third-party payment processors. You understand that in case our Website is linked to a third-party payment gateway for facilitating payments then any data that you share will fall under the purview of Clause VIII of this Privacy Policy.
Google Analytics
To help us better understand your use of the Services, we may use third-party web analytics on our Services, such as Google Analytics. These service providers use the sort of technology described in the “Automatically-Collected Information” Section above. The information collected by this technology will be disclosed to or collected directly by these service providers, who use the information to evaluate our Users’ use of the Services. To prevent Google Analytics from collecting or using your information, you may install the Google Analytics Opt-Out Browser Add-on.
Choices are given to the Users in terms of disclosure of information
You are free to choose the Personal Information that you want to provide to the Website. Even though restricted to providing Personal Information would refrain you from taking advantage of the full features of the Website.
You understand and acknowledge that in case you do not provide the required Personal Information to the Website, you shall not be able to take advantage of the full features of the Website.
In case of any change, the User is free to update or edit existing information on the Website as per his need. When such information is updated we usually keep a copy of the previous version for our records.
In case you don’t consent to accept cookies, please feel free to change your browser settings and disable cookies altogether. However, since cookies allow you to take advantage of some of the website’s essential features we recommend that you leave them turned on.
You agree and understand that We shall have the right to share some or all of your Personal Information that is available with us, should we plan to merge with or are acquired by some other business entity.
Retention and Storage of Personal Information
You hereby acknowledge, agree, and expressly authorize us to retain and store your information in the database of PiCTree in India, for the time period as permissible by law and to use such data, for the above-mentioned purposes.
Access and Amendment to Personal Information
As per the Information Technology Act 2000 and rules made thereunder, you have the right to access your Personal Information and Sensitive Personal Information and request an amendment to it.
Accordingly, you have the right to access, update or delete your Personal Information and Sensitive Personal Information.
We have a dedicated Grievance Officer to ensure that we continuously process your data in an open, accurate, and legal manner. If you have any requests in relation to your rights stated above or need to access your Personal Information, you can always contact our Grievance Officer at the details provided in Clause X.
Third-party links and services
The Services may contain links to third-party websites. Your use of these features may result in the collection, processing, or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services which may be linked to our Website. We do not endorse or make any representations about third-party websites or services. Our Privacy Policy does not cover the information you choose to provide or that is collected by these third parties. We strongly encourage you to read such a third party’s privacy policies.
Confidentiality/Security of information
We comply with applicable Indian statutory requirements including the Information Technology Act, 2000, and the rules and regulations made thereunder while collecting, using, storing, disclosing, transferring, and protecting your information.
Furthermore, we employ reasonable security practices and procedures and use technical and administrative security measures ( such as firewalls, data encryption tools, etc) to prevent unauthorized access or disclosure and safeguard your information, at all times.